join the true north team
The TRUE NORTH offers exciting career opportunities
We offer both permanent and casual positions in the following areas; marine, engineering, hospitality and, sales and administration. Seagoing positions are only offered to outstanding candidates with the following minimum qualities:
- An ability to provide superb attention to detail and the highest level of customer service
- An ability to live and work in a small ship environment
- STCW95 Certificate of Safety Training
- Passenger Ship Safety – Crowd Management Training
- AMSA Medical Clearance
- A valid passport
- Minimum age of 18 years
Applicants considering deck positions also need to hold a minimum qualification as a coxswain.
Adventure Partner
Join a small but committed team representing one of Australia’s most revered tourism experiences. Sea-change to beautiful Broome!
This exciting full-time role focuses on sales and reservations and requires exceptional attention to detail and the highest level of customer service experience. The ability to work well to deadlines and multi-task in this fast-paced environment is a must. We welcome applicants with a fun and energetic attitude, previous experience in a sales administrative role, and a keen interest and dedication in the promotion and sales of this truly unique product. This role is based in Broome. If you’re a professional wanting the next step in your sales career and are keen to contribute to the future success of this progressive company, apply now to become part of the team!
Accountable to: The Sales Manager
- Minimum 3 years Travel Industry Experience
- A background in Sales
- Competency in Reservations Systems/Software
- Excellent organisational skills
- An ability to provide superb attention to detail and the highest level of customer service
- Initiative, forward thinking, and ability to plan ahead
- A positive attitude and ability to work with a team in a fun and fast paced environment
- High level of written and verbal communication skills
Adventure Director
The Hospitality Director role is directly responsible for the comfort and welfare of all passengers as well as all land-based and water activities.
The HD should consult with the Master & Chief Officer with regards to daily activities. The HD is also head of the hospitality department and is responsible for all hospitality crew. Attention to detail and time management is imperative for this role.
The Hospitality Director has the following responsibilities:
- Ensuring the comfort and welfare of all guests.
- Timing and co-ordinating all activities occurring in our operation
- Act as complaints officer for crew & passengers
- Assist in deck and vessel activities
- Operating excursion vessels
- Assist in bar activities as required
- Assist ships administrator with breakfast service when possible
- Responsible for crowd control during Drills and Musters. Ensuring all guests are present and accounted for in all emergency situations
- Responsible for all medical stocks, office stationery and ordering
- Allocate cabins and complete passage manifest
- Check signup sheets daily and make sure tenders, guides and guests are organized
- Liaise with Master and Chief Officer when planning daily schedules and activities
- Liaise with the helicopter pilot to organise the following day’s helicopter schedules
- Review and update procedures as required
- Provide local knowledge of the area and organise entertainment activities
- Attend to first aid needs of guests and crew
- Promote on board sales for merchandise with SA
- Obtain and follow up any sales interest and potential on board bookings
- Dines with guests on a regular basis as the schedule will permit
Accountable to: The Master
Qualifications Required: Coxswain Grade 1 NC (CoC) ~ Marine Radio Operator’s Certificate of Proficiency (MROCP) ~ STCW 95 Certificate of Safety Training ~ AMSA Medical ~ Maritime Identification Security Card (MISC) ~ Valid Passport ~ Responsible Service of Alcohol Certificate ~ Australian Drivers Licence ~ Senior First Aid ~ Passenger Ship Safety – Crowd Management Training
- Excellent time management and planning skills
- A keen eye for attention to detail
- Knowledge of computers particularly word and excel
- Sales knowledge and experience
- Hospitality experience
- Excellent customer service skills; professional demeanour
- Ability to get along well with co-workers and support a team environment
- Comfortable with public speaking
- Remote Area First Aid
- Ability to troubleshoot, act quickly with confidence, and make sound decisions while exercising good judgement
Ships Administrator
This role is broad, assisting in many areas of the vessel and requires someone with an exceptional focus on Hospitality and Service while at the same time organising and managing all administration requirements. Attention to Detail and Time Management are imperative as they will be creating their own time schedule to ensure all daily tasks are completed efficiently as well as any additional administrational duties that may be required.
The Ships Administrator has a great focus on sales that must be planned for and actioned.
- Ordering and liaising with suppliers
- Stock levels and stock takes on-board for ALL merchandise and monitor galley and bar stock takes
- On-board guest, crew and ship accounts
- Sound knowledge of task pos (account keeping system)
- On-board sales, jewellery, merchandise, future cruises, lures and bar sales
- Assist with all helicopter operations
- Email communications with Broome office and boat
- Twitter / Facebook (photo uploads)
Internet and phone card sales with knowledge of how these systems work - Ships certifications and crew certifications.
Liaise with Chefs and write up daily menu - Cleaning of office area daily with a weekly detail
- Assist with meal services
- Assist at bar each evening from 6pm onwards (Ships
- Administrator is bar supervisor)
Accountable to: The Hospitality Director
Qualifications Required: Certification Required ~ STCW 95 Certificate of Safety Training ~ AMSA Medical ~ Maritime Identification Security Card (MISC) ~ Valid Passport ~ Responsible Service of Alcohol Certificate ~ Australian Drivers Licence ~ Senior First Aid Desirable Qualifications ~ Coxswains Ticket (unrestricted) ~ Remote Area First Aid ~ Barista Qualifications ~ Passenger Ship Safety – Crowd Management Training
- Excellent knowledge of computers particularly word and excel
- Knowledge of ‘task pos’
- Sales knowledge and experience
- Hospitality experience
- Initiative, forward thinking, planning / organising and a keen eye for attention to detail
Hospitality Attendant
The TRUE NORTH is renowned for providing outstanding service and having a unique approach to crew / guest interaction. It is important that each member of the True North crew work together as a team, to maintain its reputation and offer an unforgettable experience. The role of the Hospitality Attendant (CA) is to provide outstanding service and a high standard of housekeeping at ALL times. Hospitality Attendants are in an excellent position to be able to ‘WOW’ their guests with their attention to detail and personality.
Qualifications Required: STCW95 Certificate of Safety Training ~ AMSA Medical ~ Senior First Aid ~ Responsible Service of Alcohol ~ Valid Passport ~ Passenger Ship Safety – Crowd Management Training
- Housekeeping including maintenance of guest & crew cabins, day accommodation areas & bathrooms
- Laundry Operations
- Hospitality Service including guest welcome & orientation, table service during meal times, assistance with galley & bar operations
- Guest liaison & assistance
- An ability to provide superb attention to detail and the highest level of customer service
- An ability to live and work in a small ship environment
Deck Officer / Guide Job
- Carry out any task as directed by
- Master/Chief officer in respect to vessel operations
- Ensure the safety and welfare of passengers and other crew at all times
- Responsible for safe and lawful navigation whenever on watch
- Responsible for maintaining a navigational log when on watch
- Participate in musters and drills as part of vessel emergency response team on a regular basis
- Maintenance of fishing, diving and other guest recreational equipment
- Assist in galley operations where required
- Maintain crew and guest relations
- Maintain ship and tenders’ cleanliness
- Participate in loading/unloading of passengers and cargoes from helicopter
- Assist in refuelling procedures of tenders and helicopter
- Participate in crane operations
- Assist passengers in embarking/disembarking from any vessel
- Guide guests on water and land based excursions and activities
- Assist as directed by Chief Officer, Master or Cruise Director
- Provide assistance where necessary for the safe landing of helicopters in the role of the “Landing officer”
- Maintain security watches & gangway entry control
- Ensure muster station check list is present and requirements are available on the vessel
- Ensure presence and serviceability of life rafts, life jackets and life rings
- Complete vessel safety inspections on a regular basis
- Adhere at all times to company operational standards i.e. JHA’s
Qualifications Required: ~ Certificate of Competency – Master Class 5 (Mate Class 4 or above Desirable) ~ STCW 95 Certificate of Safety Training ~ AMSA Medical ~ Maritime Identification Security Card (MISC) ~ Australian Drivers Licence ~ Kimberley Guiding Experience Desirable ~ Radio Operators Certificate ~ Senior First Aid ~ Valid Passport ~ Passenger Ship Safety – Crowd Management Training
Accountable to: The Master/Chief Officer
Bar Attendant
The Bar attendant is responsible for the ship’s bar and adjoining lounge. The BA is to assist in vessel housekeeping and maintenance as well as ensuring efficient bar service at all times. The BA is to create an enjoyable environment throughout the day and in the evenings.
The Bar Attendant has the following responsibilities:
- Responsible for ensuring prompt and efficient bar service is provided
- Ensuring that the bar is kept well stocked
- Ensuring the lounge, bar deck, bridge deck crew cabins / bathrooms and wheelhouse are kept clean on a daily basis.
- Assist in the safe landing of helicopters and passenger embarkation/disembarkation
- Assist with monitoring vessel beverage stock levels as required
- Responsible for alcohol inventory and ordering.
Desirable Qualifications: Remote First Aid
Qualifications Required: STCW 95 Certificate of Safety Training ~ AMSA Medical ~ Senior First Aid ~ Valid Passport ~ Responsible Service of Alcohol Certificate ~ Australian Drivers License ~ Barista Qualification ~ Passenger Ship Safety – Crowd Management Training
- Excellent time management and planning skills
- Impeccable for attention to detail and customer service
- Cocktail making & Barista experience
- Knowledge on a variety of wines
- Hospitality experience
- Ability to get along well with co-workers and support a team environment
- Good verbal communication skills. Good customer service skills; professional demeanour
Naturalist
The primary role of the naturalist is to enhance and add value to the guest’s experience by delivering information and guided excursions related to the terrestrial and marine ecosystems visited on TRUE NORTH cruises. This process should occur through:
- Formal lectures on board the vessel
- Naturalist, dependent on their field of expertise will lead walks & snorkel expeditions. Guided excursions in both the terrestrial and marine environment will include detailed briefings to guests where appropriate
- Informal interactions with guests while on-board, especially at meal times, bar snacks and post social gatherings
- Naturalist to be available in bar lounge at 5:30pm for interactive photo display and informal talks of day’s activities.
Photographic logging of excursions - Naturalist, if required can deliver a brief interactive discussion on all aspects of pearling at 5:30pm on pearl night
- Crew training in basic local plants and wildlife, history and culture and simplified principals in terrestrial and marine ecosystems
- The Naturalist will be accountable to the Chief Officer and liaise with the Cruise Director as to guest’s specific interests, health restraints, and guest expectations
Qualifications Required: Certification Required ~ Coxswains Ticket (unrestricted – minimum) ~ STCW 95 Certificate of Safety Training ~ AMSA Medical ~ Maritime Identification Security Card (MISC) ~ Valid Passport ~ Australian Drivers licence, ~ Senior First Aid ~ Radio Operators Certificate ~ Kimberley guiding &/or Marine Biology / Science experience desirable ~ Passenger Ship Safety – Crowd Management Training
Accountable to: The Master/Chief Officer
Chef
Candidates should have fine dining experience and be able to assist with all aspects of galley management. An ability to provide superb attention to detail and the highest level of customer service. An ability to live and work in a small ship environment.
Qualifications Required: STCW95 Certificate of Safety Training ~ AMSA Issued Certificate of Proficiency Marine Cook ~ AMSA Medical ~ Senior First Aid ~ Valid Passport ~ Drivers Licence ~ Passenger Ship Safety – Crowd Management Training
2nd Engineer
- Assist in equipment maintenance
- Ensure tenders are serviceable
Maintain vessel(s) cleanliness - Participate in musters and drills
- Assist engineer and Cruise Director as required
- Assist passengers in embarking/disembarking from any vessel
- Ensure service of Fire extinguishers and other fire equipment
- Complete vessel safety inspections on a regular basis
- Crowd control and ensuring all guests are present during muster drill or emergency situation
Qualifications Required: Certification Required ~ Engineering Certificate – MED I ~ STCW 95 Certificate of Safety Training ~ AMSA Medical ~ Maritime Identification Security Card (MISC) ~ Coxswains Ticket (unrestricted – minimum), Senior First Aid, Valid Passport, Drivers Licence, Marine Radio Operators Certificate.
Chief Engineer
- Responsible for the maintenance, operation and recording of all plant and equipment on the vessel
- Responsible for all vessel bunkering operations
- Responsible for vessel’s water supply
Responsible for Oil Record Book - Responsible for compliance with environmental requirements to ensure no breaches in pollution standards
- Responsible for maintenance of all spare parts required on the vessel
- Responsible for ensuring the provision of all required chemical substances and the appropriate storage of these substances
- Generate, update and monitor contractor register in consultation with DPA and chief officer
- Complete vessel safety inspections on a regular basis
- Update engineering PMS to DPA monthly
Participate in musters and drills as team leader in emergency response team on a regular basis
Qualifications Required: Engineering Certificate – Marine Engineer Class III ~ STCW 95 Certificate of Safety Training ~ AMSA Medical ~ Maritime Identification Security Card (MISC) ~ Coxswains Ticket (unrestricted – minimum) ~ Senior First Aid Certificate ~ Valid Passport ~ Drivers Licence ~ Marine Radio Operators Certificate ~ Passenger Ship Safety – Crowd Management Training
fill out the form below
Application Form
What’s on True North
see what’s going on true north
A New Year’s Eve Like No Other
It comes around every year. In fact, right at the end of the year. With just hours to go – we religiously get together to celebrate the passing of yet another calendar year. For some it’s a very religious event – the same agenda at the same venue, year-in, year-out. Or perhaps it should be year-out, year-in?
Read more
When cruising is not a dirty word!
Much has been made recently about the negative impacts of big ship cruising. Even before the onset of Covid19 the cracks were appearing. In trending destinations around the globe there was already a broader disdain towards mass tourism. But events in Venice were especially polarising public opinion about the monster cruise ships that constantly dwarfed the cit...
Read moreExperience the adventure
