Adventure South West (8 Nights) Perth/Esperance to Fremantle
Rottnest Escape (4 Nights) Fremantle to Rottnest Island and Return
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Covid19 Information

True North Fresh

Your pathway to carefree adventure!

The travel industry has experienced unprecedented disruption during 2020. For sure our desire to travel will rebound. In fact, the release of pent-up desire will likely be quite significant – after being locked-down we are all yearning for freedoms that perhaps, for so long, we took too much for granted.

However, will we simply pick-up where we left off – or will our travel habits be changed forever? It seems likely that some things will change and TRUE NORTH Fresh is designed to ensure that our company can continue to provide market-leading levels of guest satisfaction. The program is based upon the following pillars.

Enhanced Hygiene:

Guests travelling on the TRUE NORTH have always commented on our meticulous housekeeping and, our focus on small group outdoor activities presents much less risk when compared to more crowded alternatives. However, going forward all TRUE NORTH itineraries will feature the following enhanced procedure:

  • Strict compliance with the Western Australian Government’s COVID Safety Guidelines.
  • A pre-departure guest (and crew) statement declaring the absence of any known virus-related risk to fellow guest or crew.
  • Embarkation screening (for guest and crew) including reaffirmation of the pre-departure statement and, temperature scanning.
  • Embarkation issue of sanitized hand wipes.
  • Hygiene protocols included in the master’s welcome speech and in guest cabins.
  • Signage reinforcing hygiene protocols displayed in all guest and crew cabins.
  • The removal of all non-essential items from guest cabins.
  • Pre-embarkation professional laundering (high temperature) of bed linen.
  • The installation of a two-tier sanitation process in the air conditioning system that removes impurities in the air handling unit and cooling coils and, also sanitises the ducting system.
  • Vessel defogging during off-boat activities.
  • Complimentary stainless-steel water bottles supplied to all guests.
  • The issue of guest specific recreation equipment. (In instances where guest specific recreation equipment is not available – all items will be cleaned with hospital grade cleaner after use).
  • Twice-daily cleaning of surface areas and contact points in all cabins and day-use areas.
  • Air sanitiser units fitted to all interior spaces.
  • Floors cleaned daily with hospital grade cleaner.
  • Hand sanitiser dispensers in all cabins and day-use areas.
  • Hand sanitiser wipes available in guest cabins.
  • Twice daily cleaning of deck washrooms.
  • Enhanced galley specific protocols in accordance with industry standards.
  • Hand sanitiser wipes issued on arrival at lounge bar and before food service.
  • Crew service at breakfast buffet.
  • Crew service at canapes.
  • To assist with social distancing – outside bar service and television/audio will always be available.
  • Helicopter cab to be disinfected after each flight (including wipe down and aircon treatment).
  • Helicopter headsets to be fitted with single-use mouth pieces.
  • Helicopter life jackets to be disinfected after use.
  • Dedicated containment and evacuation procedure (including provision of required PPE).
  • Reduced crew change-outs.

Amendment to General Booking Conditions:

To provide our guests with greater assurance when considering their travel plans, the following amendment to our general booking conditions will be maintained until such time as the provision is no longer considered essential:

Any person who is not able to join a booked departure because of a travel ban associated with coronavirus or, who is not able to join a booked departure because they have tested positive to coronavirus, or because they have had close contact with someone who has tested positive to coronavirus or, because they have had close contact with someone who is suspected of having contracted coronavirus, or because they are indicating sign or displaying symptom of virus at the time of departure, will be offered deferred arrangement equivalent to the value of the existing arrangement without the application of penalty.

Requests for deferment as above, must be reasonably substantiated.

Restated Values:

Recognising that travellers will likely have different priorities going forward, True North is taking this opportunity to restate our company values:

The provision of exceptional small group adventures. Australia owned & operated; incorporating meticulous hygiene and remote area destinations featuring nature-based experiences that are safe & carefree – no crowds and no close contact with other groups and……unlimited fresh air!

Amended Pricing & Product:

And finally, recognising changes in the marketplace, True North Fresh incorporates the following changes to products and pricing:

  • Product – the release of several brand-new itineraries (see the amended 2020 Sailing Schedule) that will replace previously scheduled international sailings currently not able to proceed account of border closures.
  • Pricing – in many instances, departures scheduled for the second half of 2020 will feature pricing that is in the vicinity of 25% less than previous pricing. Where applicable, these generous price reductions will also be made available to guests with existing arrangements.

For more information, contact our reservations team at experiences@truenorth.com.au

16 June 2020

Coronavirus Notices

Important Notice 8: Protocols for coronavirus precaution and management:

Issued: 3rd February 2021

At the time of writing, the trend in Australia continues to move away from domestic travel restriction and accordingly, TRUE NORTH is anticipating normal operations during the coming Kimberley Season.

Further advice concerning our international itineraries will be provided shortly.

We regret that restrictions on international arrivals into Australia are still preventing guests from other countries from joining the TRUE NORTH. We hope that vaccine distribution will bring swift relief to all who continue to suffer the ravages of this terrible pandemic.

Thank you for your continued understanding and support.

True North.

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Important Notice 7: Protocols for coronavirus precaution and management:

Issued: 11th November 2020

Domestic travel restrictions are steadily being relaxed within Australia and the TRUE NORTH is now looking forward to welcoming guests from all over Australia.

However, it is likely that international arrivals into Australia will be disrupted for the foreseeable future and, we are progressively contacted effected guests.

Thank you for your continued understanding and support.

True North.

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Important Notice 6: Protocols for coronavirus precaution and management:

Issued: 19th June 2020

The resumption of domestic travel in Australia is proceeding and the TRUE NORTH is now scheduled to recommence Kimberley operations on July 4.

However, it is likely that travel into international waters will not be possible in the foreseeable future and accordingly, we have made the difficult decision to reschedule our 2020 itineraries in Indonesia and Papua New Guinea.

Although we regret this outcome, it is obviously a matter beyond our control.

We have commenced contacting guests effected by this latest re-scheduling and, we will be offering opportunity to join alternative departures.

In this regard, we have created an exciting series of alternative 2020 departures. For more information see https://www.truenorth.com.au/cruise-map/schedule/

We have also created a new program to provide our guests with additional confidence when considering an adventure on the mighty TRUE NORTH.

Thank you for your continued understanding and support.

True North.

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Important Notice 5: Protocols for coronavirus precaution and management:

Issued: 30th April 2020

Although there are some encouraging signs for the future, travel bans and other restrictions are continuing to make it impossible for the TRUE NORTH to conduct normal operations.

We have therefore decided to extend the suspension of departures until June 30 2020.

We are immediately contacting all guests who are impacted by the extension and we ask for your patience in this regard.

Our intention is to resume operations as soon as possible however we remain cognisant that it may become necessary to again extend this suspension. We will continue to contact guests progressively as they become impacted.

Hopefully coming editions of our ADVENTURE UPDATE will present opportunity to introduce plans for the future. If you are not already receiving this communication, please enter your email address in the box below and click “Subscribe”.

Thank you for your anticipated understanding and patience.

True North Adventure Cruises.

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Important Notice 4: Protocols for coronavirus precaution and management:

Issued: 3rd April 2020

Travel bans and other restrictions are continuing to make it impossible for the TRUE NORTH to conduct normal operations.

We have therefore decided to extend the suspension of departures until June 12 2020.

We are immediately contacting all guests who are impacted by the extension and we ask for your patience in this regard.

Our intention is to resume operations as soon as possible however we remain cognisant that it may become necessary to again extend this suspension. We will continue to contact guests progressively as they become impacted.

Thank you for your anticipated understanding and patience.

True North Adventure Cruises.

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Important Notice 3: Protocols for coronavirus precaution and management:

Issued: 23rd March 2020

The installation of travel bans and other restrictions have now made it impossible for the TRUE NORTH to continue normal operations.

We have therefore decided to suspend activity until May 29 2020.

We are immediately contacting all guests who are impacted by this unavoidable circumstance and we would ask for your patience in this regard.

Our intention is to resume operations as soon as possible however we are cognisant that it may become necessary to extend the above-mentioned suspension and, we will progressively contact guests who may be impacted by any extension.

Thank you for your anticipated understanding and patience.

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Important Notice 2: Protocols for coronavirus precaution and management:

Issued: 14th March 2020

To provide our guests with greater flexibility during this period of disruption, True North Adventure Cruises has decided to temporarily amend its booking conditions.

Effective immediately, the following override will apply to all existing and future bookings and, will remain in effect until further notice.

  • Any person who is not able to join a booked departure because of a travel ban associated with coronavirus or, who is not able to join a booked departure because they have tested positive to coronavirus, or because they have had close contact with someone who has tested positive to coronavirus or, because they have had close contact with someone who is suspected of having contracted coronavirus, will be offered deferred arrangement equivalent to the value of the existing arrangement without the application of any penalty.
  • Requests for deferment account of a coronavirus incident must be reasonably substantiated.

All measures will remain subject to health authority recommendation and requirement, and we will continue to monitor the situation accordingly.

At this juncture – there is no plan to change itinerary or scheduled activity.

In closing, we are respectfully asking all guests who are about to embark on the TRUE NORTH and, who may have recently exhibited sign or symptom of virus, or who may have had close contact with any other person who has recently exhibited sign or symptom of virus, to obtain medical clearance before commencing travel.

Thank you for your anticipated understanding and cooperation.

True North Adventure Cruises

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Important Notice 1: Protocols for coronavirus precaution and management:

Issued: 5th March 2020

At the time of writing, the incidence of coronavirus in Australia remained relatively low and, the majority of guests who travel on the TRUE NORTH are Australian residents. Additionally, guests who are not Australian residents or, who are Australian residents recently returned from overseas, are subject to this country’s current border control measures which include travel bans and requirement for self-isolation. It also needs to be remembered that the TRUE NORTH is a small ship carrying just 36 guests and that the level of risk is greatly reduced compared to larger ships. Hence, the risk of a coronavirus occurrence on the TRUE NORTH remains low.

However, the comfort and well-being of guests is always an utmost priority and accordingly, the following detail regarding precaution and management is provided:

  • The TRUE NORTH will continue to be subject to stringent cleaning and sanitation protocol.
  • The ship’s entire air conditioning system inclusive of coils and ducts has recently been cleaned and treated with recommended solution (Viper).
  • San Air Blocks have been installed in the ship’s air handling units and will be changed every 30 days.
  • All surfaces and walls in the ship’s day use and accommodation areas will remain subject to frequent cleaning and disinfection.
  • In addition to the provision of hand sanitation dispensers in day use areas – this provision will be extended to guest & crew cabins
  • In addition to the provision of hand sanitation dispensers in day use areas – this provision will be extended to guest & crew cabins
  • Guests and crew members will be encouraged to engage in frequent hand washing and recommended etiquette when coughing or sneezing.
  • Subject to medical advice, any guest or crew member who exhibits signs or symptom consistent with a virus may be asked to remain isolated in their cabin and/or evacuated from the ship.

All measures will remain subject to health authority recommendation and requirement, and we will continue to monitor the situation accordingly.

At this juncture – there is no plan to change itinerary or scheduled activity.

Thank you for your anticipated understanding and cooperation.

True North Adventure Cruises

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